DataCite Support

DataCite Support

Welcome to DataCite's support site. Here you will find helpful information about our services. We have included comprehensive technical guides, training materials, and tips to help you successfully use DataCite services.

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Account Contacts

In order to receive important communications from DataCite it is essential to keep organizational contact information up to date. It is the responsibility of DataCite members to ensure correct contact information is added to their DataCite Fabrica accounts: Direct Member, Consortium, Consortium Organization. Follow these steps to update contact information:

  1. Log into DataCite Fabrica
  2. Click on "Update Member" / "Update Organization"
  1. Scroll to the bottom of the record
  2. Fill in the relevant contact information (depending on the account, this could be: service contacts, technical contacts, billing contacts)
  1. A message will appear to indicate that contacts entered will receive DataCite communications. Click "Update Member" / "Update Organization" to save the contacts.

More detailed information about the Fabrica web interface can be found here.

DataCite uses the information saved in the contact fields in DataCite Fabrica to send important information to members. More details about DataCite mailing lists and communication workflows in this blog post.

Updated 28 days ago


Account Contacts


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