Contact DataCite

Technical support

If you have questions about DataCite, our services, need a test account, or any other general inquiry, please contact us at [email protected].

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If your organization is part of a Consortium, please contact your Consortium Lead first.

Our support team will be happy to assist you. Please consider the following before you submit a technical support request:

• Our support pages provide information and guides about using all of our products including the REST API.
• You can view and subscribe to status alerts for our services on our status page.

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Tips for submitting a technical support request

Clear and detailed support requests help us help you! Once you are ready to submit a support request, please do the following:

• Provide a clear and detailed description with as much information as possible, including your account ID and the DOI name (if relevant).
• Provide steps to reproduce the issue, if applicable.

If possible, you can also include:

• Crash logs (for crashes/bugs)
• Screenshots (showing error messages)
• Sample project or source code
• Console output (containing errors or exceptions)

Usersnap

On the bottom right of every DataCite Fabrica and Commons page you will see the “Feedback” button. This useful tool allows you to submit a screenshot directly to our support team.

Bug reports

Encounter a bug or other system issue? Contact [email protected] for prompt support. We will work with you to assess the issue and provide solutions and workarounds.

You can view the status of existing bugs on our GitHub page.

Feature suggestions

If you have suggestions for new DataCite features or improvements to existing features, please submit your ideas via the DataCite Roadmap.

Metadata Schema suggestions

We are interested in your suggestions to improve the DataCite Metadata Schema. Learn more about how to contribute.

Membership enquiries

For questions about membership or invoicing, please contact us at[email protected].

More ways to get in touch

• Follow us on Bluesky through @datacite, on Mastodon through @[email protected], or on LinkedIn to learn about the latest news, events, webinars, and services DataCite is developing for you.