DataCite Support

DataCite Support

Welcome to DataCite's support site. Here you will find helpful information about our services. We have included comprehensive technical guides, training materials, and tips to help you successfully use DataCite services.

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Why am I getting an access denied or not authorized message from my DataCite Integration?

If you are receiving an "unauthorized" or "access denied" or 403 error message, this means there is a problem with either the prefix/ID or password.

  1. You should be using a repository account, these are normally in the format of "xxx.xxx"
  2. Account passwords  and prefixes are normally different between test and the production system.
  3. You can always check your login credentials using the Fabrica web admin
    Test: https://doi.test.datacite.org​
    Production: https://doi.datacite.org 
  4. If this is still not working, try resetting your password for your repository here
    Test: https://doi.test.datacite.org/reset​
    Production: https://doi.datacite.org/reset

Updated about a month ago


Why am I getting an access denied or not authorized message from my DataCite Integration?


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